Service Manager – North West Melbourne

Employment status
Full Time
Classification and Salary
$70k – $90K base salary. Negotiable based on experience
Standard Business Hours
Contract Details
Maximum Term contract until January 2019
Closing date for applications: Monday 18 December 2017
Position overview

If you are an experienced people manager with a good head for business but are sick and tired of the corporate merry-go-round this may be the opportunity you have been looking for.

  • Opportunity to switch careers to Not for Profit
  • Build your own team from the ground up
  • Make a real difference in people’s lives with a respected Mental Health provider

We are actively seeking for someone ready to make the jump from the corporate grind to the Not for Profit sector and join us in shaping the future of Mental Health services in Victoria.  The NDIS has brought about a significant shift in approach and business model for the sector so we need someone that can bring strong business operational approach to the role.  If you don’t have a background in the community sector that’s ok, we want someone who will think differently.

What you will be doing:

As the Service Manager for the North West Region (Melbourne) you will be playing two key roles in building our NDIS services in the North West. Your primary responsibility will be overseeing the day to day operations of the North West Support Worker and Support Coordinator teams with team leaders for both reporting directly to you.

The teams which you will be building will be dedicated and skilled in supporting people with serious mental ill health to fulfil the recovery goals they have identified in their NDIS plan.

You will be assisting Team Leaders with:

  • Trouble shooting day to day operational issues
  • Coordinating the recruitment of staff for both teams
  • Monitoring progress against targets
  • Managing relationships and create strategic partnerships with government and community sector organisations

The team will grow at a rapid rate so this is an exciting opportunity to set the tone and culture for years to come. The second key part of your role will be in the development and design of systems and processes for what is a very new service.

The North West region transition to NDIS is about to begin and many of the systems and process are still being developed.  Joining as the Service Manager at this stage will mean a good deal of your time and energy will be devoted to working with project managers and other head office teams to design a quality service that is highly efficient.

The North West region is one of the first of many across Melbourne to transition to NDIS so decisions made now will have far reaching impact for Me Well and you will play a pivotal role in the decision making process.

Why you should come work with us:

Backed by Neami National (one of Australia's most respected service providers in the mental health sector) Me Well is a national Not-For-Profit organisation setup specifically to provide services under the new National Disability Insurance Scheme (NDIS).

Joining Me Well now in the early rollout stage means you will be working with us to shape how services will be delivered under the new scheme.  This will be a challenging role but offers great opportunities for learning, development and career progression as the organisation rapidly expands over the next 12 months.

As a Not-For-Profit you will be working for an organisation that values people from all walks of life with rich and varied skills from all sectors and professional backgrounds. Me Well also offers generous salary packaging with up to $15,900+ in tax free pay per FBT year for full time and part time positions.  If you are passionate about making a real, tangible difference in people's lives, Me Well is the place for you.

What you will need to bring to the role:

As the Service Manager for the North West region your experience managing a growing team in a rapidly changing environment will be pivotal to your overall success.

At this high growth phase there will be growing pains and your ability to stay cool under pressure, manage your time and keep your eye on the larger goal is imperative. The team will be looking to you to provide answers to questions in an environment where you are "building the plane in the air" so your ability to calmly think through a problem and provide logical, well thought through solutions will make all the difference.

When you see problems you don't look the other way instead you focus on finding viable solutions. Your coaching approach to team management will fit in nicely with Me Well's overarching values of honesty and fairness.

You will be able to make hard decisions when required but your management style will be more about building your team members capacity, coaching and supporting them to develop their skills and become leaders of the future.

Ideally you will have experience in building and managing effective teams. This may be in a community sector organisation, corporate environment or small business.  You will be highly skilled in building relationships with external organisations knowing that strong relationships makes for great outcomes.

You will be a highly proficient administrator that is computer savvy and keen to use technology to improve efficiency across the organisation.        

You will also need:

  • Your own vehicle (or regular access to one) that is fully registered and insured
  • A current Australian drivers licence
  • A current police (within 6 months) and working with children check

The position description is available on our website for a detailed explanation of the role and the skills required.

If you are looking to build a career in the Mental Health Sector, then please submit your application by Monday December 18, 2017 5pm.

Candidates who are shortlisted for an interview will be required to provide a proof of right to work in Australia


To discuss the position, please contact

If you have any questions not listed within the advertisement or Position Description, please contact Di Nally– Regional Manager Western Victoria 0408 057 139.