Service Manager – NEMA (North East Melbourne Area)

Employment status
Full Time
Classification and Salary
$70k – $90K base salary. Negotiable based on experience
Monday to Friday
Contract Details
12 months Maximum Term Contact.
Closing date for applications: Sunday 30 July 2017
Position overview

Are you looking for an exciting and fulfilling leadership opportunity in the mental health sector?

What you will be doing?

As the Service Manager for the NEMA (North East Melbourne Area) you will be playing two key roles in building our NDIS services in the North. Your primary responsibility will be overseeing the day to day operations of the NEMA Support Worker and Support Coordinator teams with team leaders for both reporting directly to you. These teams are dedicated to supporting people with serious mental ill health to fulfil the recovery goals they have identified in their NDIS plan. In addition to this you will also have a Practice Implementation Leader (service delivery coach) at your disposal to help ensure a high quality of service is being delivered by your teams. You will help Team Leaders trouble shoot issues, coordinate the recruitment, monitor progress against targets, manage relationships and create strategic partnerships with government and community sector organisations.  The team is new and growing at a rapid rate so this is an exciting opportunity to set the tone and culture for years to come.

The second key part of your role will be in the development and design of systems and processes for what is a very new service.  The NEMA region transition to NDIS is in full swing and many of the systems and process are still being developed.  Joining as the Service Manager at this stage will mean a good deal of your time and energy will be devoted to working with project managers and other head office teams to design a quality service that is highly efficient.  The NEMA region is the first of many across Melbourne to transition to NDIS so decisions made now will have far reaching impact for Me Well and you will play a pivotal role in the decision making process.

Why you should come work with us?

Backed by Neami National (one of Australia’s most respected service providers in the mental health sector) Me Well is a national Not-For-Profit organisation setup specifically to provide services under the new National Disability Insurance Scheme (NDIS).  Joining Me Well now in the early rollout stage means you will be working with us to shape how services will be delivered under the new scheme.  This will be a challenging role but offers great opportunities for learning, development and career progression as the organisation rapidly expands over the next 12 months.  As a Not-For-Profit you will be working for an organisation that values people from all walks of life with rich and varied skills from all sectors and professional backgrounds. Me Well also offers generous salary packaging with up to $15,900+ in tax free pay per FBT year for full time and part time positions.  If you are passionate about making a real, tangible difference in people’s lives, Me Well is the place for you.

What you will need to bring to the role?

As the Service Manager for NEMA your experience managing a growing team in a rapidly changing environment will be pivotal to your overall success.  At this high growth phase there will be growing pains and your ability to stay cool under pressure, manage your time and keep your eye on the larger goal is imperative.  The team will be looking to you to provide answers to questions in an environment where you are “building the plane in the air” so your ability to calmly think through a problem and provide logical, well thought through solutions will make all the difference.  When you see problems you don’t look the other way instead you focus on finding viable solutions. Your coaching approach to team management will fit in nicely with Me Well’s overarching values of honesty and fairness.  You will be able to make hard decisions when required but your management style will be more about building your team members capacity, coaching and supporting them to develop their skills and become leaders of the future. Ideally you will come to the role with some experience working in the Mental Health sector or from a community service background.  You will be highly skilled in building relationships with external organisations knowing that strong relationships makes for great outcomes.  You will be a highly proficient administrator that is computer savvy and keen to use technology to improve efficiency across the organisation.        

You will also need:

  • A current police and working with children check

If you are looking to build a career in the Mental Health sector we want to speak to you.  Please complete the application form below and we will be in touch asap.


To discuss the position, please contact

Jessica MCGrath - NDIS Transition Manager


Direct Phone: 03 8691 5300

Mobile: 0434 331 807


Wendy Slinger - Regional Manager - Northern Victoria


Direct Phone: Ph 03 9459 5455

Mobile: 0434 332 287